1. Introduction
Welcome to Rocolia. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with our business.
2. Information We Collect
We may collect the following information:
- Contact Information: Name, email address when you subscribe to our newsletter or contact us
- Browsing Data: Pages visited, time spent on site (via cookies)
- Communication: Messages sent through our contact form
- Purchase Information: We do not process payments directly - all transactions occur through Etsy
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and commission requests
- Send newsletters about new artwork (only if you've subscribed)
- Improve our website and services
- Comply with legal obligations
4. Data Storage and Security
- Contact form submissions are sent via email and stored securely
- Newsletter subscribers are managed through our email service provider
- We do not store payment information (handled by Etsy)
- We use SSL encryption on our website
5. Third Party Services
We use the following services which may collect data:
- Etsy: For all purchases (see Etsy's privacy policy)
- Google Analytics: For website traffic analysis
- Email Service: For newsletter management
- Vercel: For website hosting
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Lodge a complaint with the ICO
7. Cookies
We use essential cookies for website functionality and analytical cookies to understand site usage. You can disable cookies in your browser settings.
8. Marketing
We will only send marketing emails if you've explicitly subscribed. Every email includes an unsubscribe link.
9. Data Retention
- Newsletter subscriptions: Until you unsubscribe
- Contact form messages: 2 years
- Website analytics: 26 months
10. Contact Information
For privacy concerns or requests:
- Email: nicola@rocolia.com
- Address: Rocolia, Norfolk, UK